Members-only CS strategy An inside look at McAfee's customer success strategy In this Q&A, Swati Chopra from McAfee discusses the pillars of customer success strategy. Plus, her key steps for overcoming retention issues....
Members-only Articles Keeping client engagement human in the digital age [Q&A with Direct Commerce] In this Q&A, Christopher Simpson of Direct Commerce discusses client engagement in the digital era. Plus, his views on customer success in 2021....
Members-only SaaS Customer success and product management: How they make the new SaaS dream team Believe it or not, there’s quite a lot in common between customer success and product management. Both have the ability to work wonders for your SaaS product. This guide walks you through how to use them to get a dream team....
Members-only Customer retention 10 Steps to follow when a customer cancels a contract What should you do when a customer cancels? Accept it, or try to win-them back? This guide has 10 tactics for getting your subscriber back....
Members-only CS strategy The ultimate guide to creating a killer customer success strategy SaaS is all about keeping your users happy and making sure they achieve their goals. But the path to customer success isn’t easy—that's where our strategy will save your day....
Members-only Onboarding Your guide to building customer relationships in SaaS Lots of customer retention—the ultimate goal for SaaS businesses like yours. Keeping churn rates low and long-term subscriptions ticking over is what...
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