About

Driving excellence in customer success. One interaction at a time.

The Customer Success Collective is a global community of customer advocates. If you want to learn, share, develop, network, and scale with your CS comrades, you're in the right place.

Our mission.

It's pretty simple, really. We want to enable people in the customer success profession to provide nothing less than pocket aces performances.

From the broader strategies to the day-to-day, consider us your go-to resource for all things customer success. Our bread & butter is ensuring that you - and the customer success industry as a whole - is the best it can possibly be, and receives the recognition it deserves.

New to customer success? We want to inspire and inform your journey. Already consider yourself experienced in CS? We want to provide the tools you need to innovate and continue to propel your growth.

What we do.

🧠 Our community’s a place for customer success folks from all industries, all levels of seniority, and all corners of the globe to connect, network, ask questions, share ideas, find solutions, and just generally level-up in their field.

πŸ‘€ Our blog's a goldmine of insanely useful insights to help you up-skill, plan, progress, learn from others, and contribute - which leads us nicely onto...

πŸ”₯ Our contributor program. If you want to boost your personal brand, share your lessons with others and just generally get your name out there, our space on the web's home to a concentrated audience of customer success pros, for 1,000s of eyes to see your work. πŸ‘€

πŸ’ͺ Our industry reports are setting the standards and defining the practice. We publish them throughout the year and as well as accessing all the juicy insights (for free!), you'll have the opportunity to get involved and shape the findings, too.

🎟 Our events (digital and hopefully someday soon in-person!) unite 1,000s of customer success enthusiasts across the globe. From Australia to the US, Scotland to Spain, they're the biggest gathering of like-minded CSers, and facilitate endless knowledge-sharing and real human-to-human networking opportunities.

πŸ”– Our courses equip you with the tried and tested methodologies actively used at some of the world's biggest brands. All to help you and your company be the best you can possibly be.