Customer Success Salary Report 2024

If you’re looking for polished tales of flawless execution, this isn’t it. Instead, these authentic stories reveal how scrappy, resourceful strategies can deliver results – and they’re within everyone’s reach....

First impressions really matter. Effective onboarding ensures customers hit their first “aha!” moment quickly. But, how do you build an onboarding process without burning out your team or your customers?...

Interested in a career in customer success? You should be. Customer success is quickly becoming one of the top career paths around the world.  In 2024, before you consider tax and without including bonuses and stock, the global median baseline salary for a CSM is $75,000....

Maximize revenue growth through improving your organizations retention and monetization of existing customers with this customer experience map....

From resolving technical glitches and managing emotional customer interactions, customer support is the invisible force that can make or break a company's reputation. For such a pervasive role, it begs the question: what actually is a customer support manager?...

Catch up on all sessions from the likes of LinkedIn, GoCardless, Pleo, Collibra, Litera and more....

Catch up on all sessions from the likes of The Economist, Clozd, 1E, WorkBuzz and more....

Customer engagement and collaboration between marketing and customer success have never been more critical – or more challenging – than today. In this article, discover Philips’ journey toward audience-centric marketing....

The purpose of customer support is right there in its name. So why do so many get it so wrong?  In this article, we will look at how to avoid the most common customer support blunders....

Nothing excites us more than celebrating exceptional customer success professionals. This passion fuels everything we do! We’re proud to announce the winners of the 2024 Customer Success Awards!...

ROI isn't just about money – it's a way of saying, "Hey, look how awesome this is for you!" It tells a story of how your product delivers measurable results, improves processes, and brings value to both businesses and customers....

A self-evaluation framework designed to help Customer Success teams analyze their current position within the business and align with strategic goals....

I’m sick of the conversation around churn: talking about customer success interchangeably with “preventing” churn. The more we talk about “stopping” churn or “stamping it out,” the more we reduce the CS function to a reactive, digitized, firefighting service – and it’s not that....

Jyo Shukla's mindset for customer success she has cultivated over the years is based on two core elements: The basic need for social interactions, and the growth model your company follows....

Catch up with every session from Customer Success Festival Chicago 2024 and hear from the likes of Cision, Morningstar, Salesforce, G2, and more....