Members-only Live Sessions A CCO’s view: How Ironclad elevates CX through B2B support A CCO’s practical playbook for AI-driven B2B support...
Members-only Startup Lessons from building customer success in an early-stage startup (without a playbook) Building a CS department from the ground up in a startup feels impossible. In this article, you’ll discover how to do just that....
Members-only Customer retention What is customer retention? It’s all well and good to actively seek new customers, but what happens if you ignore your current customer base? Plot twist: they churn. In fact, 68% of customers will go elsewhere if they feel the company they’re buying from doesn’t care about their business....
Members-only AI AI‑first support playbook A practical framework designed to help support teams adopt AI in a focused, measurable, and sustainable way....
Members-only Reports The Customer Success Salary & Landscape Survey 2026 Wish customer success salary information was transparent? Help us figure out what the top skills are in CS. Now’s your chance to have your say....
Members-only Churn 6 things to do when your customer announces they're leaving Getting an email from the customer saying that they’re not going to renew their subscription is always a bad experience for a CSM. Unfortunately, in many cases, the decision has already been made, and there isn’t much CSMs can do....
Members-only Chief Customer Officer What is a Chief Customer Officer (CCO)? Every now and then, aspects of your business will be in need of refreshing to stand tall amongst the competition. But staying ahead of the curve isn’t an easy feat, especially when it comes to making changes from within....
Members-only AI and automation What US consumers really think about AI Agents in 2026 Here's the issue: most leadership teams are making AI adoption decisions based on outdated assumptions about what customers want....
Members-only OnDemand Expand powered by CSC | San Francisco 2026 Catch up on all sessions from our first edition of Expand summit in San Francisco, with speakers from the likes of Microsoft, Oracle, AWS, Adobe, ID.me and more....
Members-only Membership content How to lead your team through complex customer escalations with empathy Is empathy a soft skill? No, it’s a strategic advantage. Learn to guide support teams through crisis and turn complaints into wins....
Members-only Premium Community engagement checklist A practical, step-by-step resource designed to help you build and maintain an active, valuable community around your brand, product, or audience....
Members-only Customer retention How Box built a customer retention playbook that reduced customer churn Customer churn doesn’t start at renewal. Inside Box’s retention playbook: the signals we track, how we create accountability, and what actually saves customers....
Members-only eBooks Blueprint workbook for deploying an AI Agent This workbook is your step‑by‑step guide to building a clear business case for evaluating and deploying an AI Agent....
Members-only Revenue generation Why most companies chose not to monetize customer success in 2025 Only 37.2% of companies monetized customer success last year, according to the State of Customer Success 2025 Report. The other 62.8% still include it for free. That single stat has become a quiet fault line in the CS world....
Members-only Management How to avoid management debt Management debt: it's a prevalent, but an entirely avoidable, blight that affects every department in business. And we're afraid to say, this can hit customer success too....
