Customer Success Powerhour Bi-weekly virtual meetups

A structured framework that helps teams identify, validate, and plan expansion opportunities within existing customer accounts....

How AI is closing the gap between risk and action....

When CS teams talk about data, the conversation often gravitates toward dashboards, health scores, and the latest AI tooling. That focus is understandable, but it misses the point. The structure underneath the data matters more than most CS orgs realize....

Stop treating launch as the finish line. Learn how to bridge the success gap, identify risky "champions," and drive real customer outcomes....

The phrase “data is the new oil” becomes truer every day. Data is the lubricant that greases the wheels of the fourth industrial revolution we’re living through. In short, your company will be creating a hell of a lot of data points - if they’re not already....

Explore the top Customer Success events of 2025 in vibrant cities like Austin, New York, and Amsterdam. Gain insights from industry leaders, network with peers, and discover strategies to elevate your CS game!...

Have you noticed how the role of customer success keeps expanding… but rarely sheds anything along the way? Ask almost any CSM what they’re responsible for, and the answer starts to sound less like a job description and more like a system diagram...

Customer Success Powerhour is our bi-weekly virtual drop-in for Pro, Pro+ and Exec members where you'll have the chance to discuss a range of topics with your fellow CSMs....

Without the right principles in place, even the most thoughtful lifecycle designs will fall short – and fail to deliver the growth your business needs – if they’re not clear, accountable, and operationalized....

I’ve been at Indeed for over 10 years, working in customer success (CS) and revenue, and I’ve learned a lot about how quickly things can change – especially when it comes to retention and the KPIs we use to measure it....

Discover how to turn customer success into a revenue driver with lessons on avoiding churn, scaling digital models, and escaping firefighter mode....

Customer segmentation is more than just categorizing clients into who’s paying the most per annum; it's about their diverse needs, aligning services accordingly, and crafting personalized success pathways....

A structured framework that helps teams hire the right people and set them up for success from day one....

Customer support is changing. Traditionally, when customers encountered a problem, they opened a support ticket and waited for a response from a customer support manager. But today, many of the most helpful support conversations happen somewhere else entirely: inside customer communities....

Catch up on all sessions from our flagship New York event and get insights from the likes of Slack, Mastercard, PTC, Qualtrics and more....