Members-only Revenue generation A complete guide to customer success and account management collaboration If you're struggling to get customer success (CS) and account management (AM) on the same page, you're not alone. Misaligned goals, unclear responsibilities, and inconsistent handoffs can lead to frustrated teams and confused customers....
Members-only Case studies Why OnRamp partnered with us at Customer Success Summit New York 2025 Our summits are designed to bring CS professionals together. Here's what OnRamp had to say about their experience at the Customer Success Summit New York 2025....
Members-only Product adoption The complexity of end-user adoption in B2B SaaS Product adoption can be incredibly challenging when your end-users aren’t your direct customers, a common problem in the B2B SaaS space. In a business environment, the customer often isn’t the end user – the actual consumer of your product....
Members-only Events Customer Success Summit Denver | April 2025 | OnDemand Catch up on select sessions from our first ever Customer Success Summit Denver and learn from experts from 6Sense, WordPress VIP, BigID and more....
Members-only Customer Success Transforming customer success as your business expands Customer success can’t scale on instinct alone. It takes structure, strategy, and an understanding of where your business is and where it’s going....
Members-only Revenue generation Upselling and cross-selling The pros and cons In my organization, customer success is multiplicitous: a CSM is a product expert and a customer expert; they own renewals and product support; they function as an owner and generator of revenue....
Members-only Customer feedback Product feedback loop template Framework for capturing, organizing, and acting on customer feedback – without letting anything slip through the cracks....
Members-only Live Sessions Customer success-driven expansion your business can’t ignore Expansion isn’t luck, it’s a skill. Learn how top customer success teams run proven plays that drive revenue, earn influence, and prove business impact....
Members-only Customer support Turning customer complaints into product gold dust Every business encounters customer complaints: they’re an inevitable part of any operation. However, the way these complaints are managed can significantly affect the success of an organization....
Members-only Chief Customer Officer A day in the life of an AI-equipped Chief Customer Officer How Gainsight’s CCO, Brent Krempges, powers his day with AI tools and insights that drive customer retention and revenue expansion....
Members-only Reports CX Trends 2025 CX Trendsetters surge ahead of peers with human-centric AI as their advantage....
Members-only AI and automation Why we need to reinvent customer success for the AI era AI is a powerful tool that promises efficiency, insight, and automation. In this article, discover how to balance AI and EI in customer success....
Members-only Product adoption How to drive product adoption Every customer success professional will be acutely aware of how important it is to get customers to use their product. A low-adoption rate is one thing, but unengaged customers left to their own devices may decide to cancel their subscription....
Members-only Customer experience The power couple: AI + humans for smarter customer service Learn how AI can assist customers and human agents, enhancing customer service through improved accuracy and faster resolution times....
Members-only Revenue generation How to drive renewal rates and smash expansion targets Hitting high renewal rates and driving consistent expansion in customer success isn’t easy. With economic pressure mounting and resources tightening, CS leaders are being asked to do more with less – all while keeping customers happy and growing revenue....
