How to Build a Customer Lifecycle That Grows Revenue

You’re already doing the work that drives retention, expansion, and long-term customer value. Now it’s time to make sure your compensation reflects it....

Nothing excites us more than celebrating exceptional customer success professionals. This passion fuels everything we do. We’re proud to announce the winners of the 2025 Customer Success Awards....

Every customer success professional will be acutely aware of how important it is to get customers to use their product. A low-adoption rate is one thing, but unengaged customers left to their own devices may decide to cancel their subscription....

A structured framework that helps organizations assess how advanced and effective their customer experience operations truly are....

Every customer success leader eventually faces it, the moment when tension ripples through the team, when collaboration feels forced, and when what used to be a healthy debate turns into a distraction. Conflict, in this line of work, is not the exception... it's part of the job....

In this episode, Gainsight's Courtney Hauser chats with Jef Vanlaer, Customer Success Operations Manager at TrendMiner, about how simplifying onboarding and focusing on early value can dramatically shift engagement....

Catch up on all sessions from our CS Summit Chicago, from the likes of Microsoft, Qualtrics, Eightfold, Global Relay and more....

When I think of AI, things that come to mind are often from movies like Minority Report (2002), where predictive data puts people...

They’re both two job titles that float around every business and both seem related, right? But it’s not just a case of rebranding; Customer Success Managers (CSMs) are not Account Managers re-packaged for technology industries like Software as a Service (SaaS)....

Working with a client on a call is the main way for customer success managers (CSMs) to uncover value from their product or service and, as a result, maintain a high level of gross and net retention....

In the first episode of the Retention Rethink podcast series, Gainsight's Taylor Johnston sits down with Elyce Ladany to break down why CS teams cannot treat learning as a “nice to have.” It’s a serious revenue driver....

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

Whether you're looking to reduce churn, improve adoption metrics, or create more effective customer health scores, head back to your desk with a personalized action plan....

A ready-made questionnaire designed to help you understand users’ first impressions of a new product feature....

CCO Elizabeth Blass digs into how to sharpen your story, secure the right champions, and take the driver’s seat in your career. This article provides you with an interview prep playbook, a concrete shortlist of mentors and sponsors you want to connect with, and a growth plan....