Customer Success Salary Report 2024

In today's highly competitive business landscape, understanding and managing customer churn is crucial to a company's long-term success. But calculating churn isn’t a case of highlighting what’s wrong with a company. It’s not all doom and gloom – far from it....

Looking to maximize the value of your customer success team’s work and make sure the whole organization knows about it? Look no further!...

Leadership is the cornerstone of success in the C-suite. Are you ready to take your executive skills to the next level?...

Customer segmentation is a crucial part of any business strategy, be it used in marketing, customer success, sales, or product teams. It’s the difference between a customer staying put or leaving due to not experiencing product or brand value due to the “spray and pray” approach....

Jess Osborn, VP of Global Customer Success Management at GoCardless, presented a session at Austin’s Customer Success Festival on the intersection of customer success and product, and how these two pillars of SaaS can work together to ensure sustainable growth....

I consider myself a reformed salesperson. That’s not to disparage sales, but I always wanted a little bit more, so after nine years in sales, I made the leap into customer success (CS). Since then, I’ve had incredible opportunities to build CS teams from the ground up....

Hi there! My name is Dominic Constandi, and I'm Vice President of Customer Experience at Zoominfo. I'm excited to share a look at how to balance stats with personal knowledge across various levels of scale....

If you cast your mind back to March 8th, 2023, you couldn't have asked for a better setup for Customer Success Festival Virtual. 13 titans of customer success. Nine game-changing sessions. 1500+ attendees. All from the comfort of your own desk?...

Knowing what other folks are earning can really help you out when it comes to negotiating your own salary, whether it's at your current job or in a future role....

One of the key success factors for customer retention is having a strong champion on the client’s side. Champions are responsible for driving the adoption of your product, getting buy-in from the team, helping employees to get on board with it, and more....

In this episode of CS School, we sat down with Melanie Moshi, Customer Success Manager at Gatekeeper, to discuss the key elements of creating a well-oiled customer success plan....

Last month, we hosted the Customer Success Festival in Austin, and boy was it a blast! To give you a taste of how awesome the event was, we've picked out a few highlights to share with you from five sizzling sessions....

When we looked at the results of Tools of Choice 2022 report, we discovered that a whopping 88% of CS practitioners use a tool to segment their different types of customers....

Wanna get Advocacy Framework Certified, but are unsure how to pluck up the courage to ask your key stakeholders to cough up the cash? 💵...

Challenging economic times really put pressure on teams to retain revenue. How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base?...