Bayron Toruño Solano

Bayron's a proactive and dedictaed Customer Success Specialist with a proven record of efficiently interpreting and analyzing complex, high-volume data.

Members-only

Why offboarding matters: A guide for customer success professionals

Offboarding is like the final chapter in a book. While the entire story entices the reader, it's the conclusion that leaves a lasting impression. In this article, discover the art of offboarding and re-engagement strategies....

Members-only

Customer feedback

Propel your business forward with customer feedback

Consider customer feedback as a battery that powers companies. It has both positive and negative sides. Where positive feedback indicates customer satisfaction, negative feedback signals can highlight areas for improvement. But just like a battery, we need both sides for the feedback to work....