SaaS

OKRs were first developed by Peter Drucker, the founder of modern management, in the ’50s. They really caught fire once-legendary investor (and author) John Doerr brought the framework to Larry Page at Google, and in Larry’s own words, “OKRs helped lead us to 10x growth, many times over."...

Learn more Enjoyed this video ? Why not check out some related reading 👇 How to drive increased product adoption | 6 strategiesEvery customer success professional...

That was the first question I asked myself when I was contacted by a recruiter from Slack last November. Is it a customer service role? Is it a sales role? Why have I never heard of it? Am I that out of touch?...

Kalyn Lewis, Head of Customer Success at Visme took the time to answer our community’s customer success questions after her presentation 'How customer success can feed into product development’ at our sister community's festival: Future of SaaS festival....

SaaS is all about keeping your users happy and making sure they achieve their goals. But the path to customer success isn’t easy—it’s fraught with hurdles and blockades....

Believe it or not, there’s quite a lot in common between customer success and product management. Both have the ability to work wonders for your SaaS product. This guide walks you through how to use them to get a dream team....

SaaS is all about keeping your users happy and making sure they achieve their goals. But the path to customer success isn’t easy—that's where our strategy will save your day....

Lots of customer retention—the ultimate goal for SaaS businesses like yours. Keeping churn rates low and long-term subscriptions ticking over is what...