Members-only Customer marketing Doing right by your customers & prospects without sacrificing the bottom line Let your customer success strategy be driven by customer need and new business strategy be driven by market conditions, says Hireology’s Debra Senra....
Members-only Driving revenue Who should own the revenue for existing customers? [Q&A with E2Open] In this Q&A, Rebecca Nerad from E2Open discusses the ownership of revenue between sales and customer success. Plus, her advice for both teams going forward....
Members-only Customer retention The role of customer success in business growth [Q&A with Vinli. Inc] In this Q&A, Jason Noble of Vinli. Inc discusses the role of customer success in business growth. Plus, his best advice on customer success strategies....
Members-only Customer retention 10 Steps to follow when a customer cancels a contract What should you do when a customer cancels? Accept it, or try to win-them back? This guide has 10 tactics for getting your subscriber back....