Create and contribute

Each and every month, 1000s of people make their way onto our site. That’s a lot of eyes and exposure for your article. So, whether you want to write about crafting the perfect onboarding process, running an ultra-efficient advocacy program, best practices when implementing a snazzy new retention strategy, or anything in between, we want to hear more.

If you’ve got the insights, we’ve got the platform. Here’s how to contribute

Step 1: Submit your subject

Before you put your fingers on the keyboard, drop us a line and let us know what you want to write about. Some popular topics include:

• Customer experience
• Customer education
• C-suite
• CS Ops
• Reducing churn
• Customer advocacy
• Driving revenue
• Customer segmentation
• Customer success strategies
• Team structures
• Leadership
• Customer feedback loops
• Building lasting customer relationships
• Measuring success
• Customer onboarding
• Cross-departmental collaboration
• Scaling customer success
• Customer journeys
• Sales-to-customer-success handover
• Product and CS
• Automation
• Personalization
• Product engagement
• Health scoring
• Product adoption
• Customer retention
• Driving innovation

Follow the rules

We’re a reasonable bunch and we don’t expect too much, but what we do ask for is:

• Articles to be no shorter than 1,200 words
• Any pictures included to be royalty-free
• A picture to sit with your contributor profile
• A short bio (200 characters or less)

Also, individual contributions shouldn’t promote your company’s products or services. For that sort of stuff, we have sponsorship opportunities. See below for these opportunities!

(Note about ChatGPT) 👇

We will not publish any articles created by a generative AI tool, like ChatGPT! We have to be extra careful about publishing AI-generated text because of potential SEO issues and wanting to maintain originality for our readers. We want expert insights from CS leaders like yourself, so let your voice shine! We’ll happily edit your work, but the bones of it need to be your own words! 😀

Step 3: Submit your work

Fire your content over – you can find our Content Lead, Grace, or our Content Associate, Hannah, in the community Slack channel or, if you'd prefer, you can drop us a good old-fashioned email at: contribute@customersuccesscollective.com.

Please remember to include the link/attachment to your article along with your profile pic and bio - if you’re not already set up as a contributor, that is.

Already published something awesome elsewhere?

Not a problem. With custom canonical links, you can still share it with our audience too.

Yawn 💤 time for the boring bits…

Image policy: We include images with every post. Stock photography will be chosen by our team and will be posted with your entry unless you have a particular image you wish to use. By including any photos, screenshots, or images, you consent to allow CSC to post this image with proper credit to you and/or the creator.

Link policy: Links in your post should be relevant to the story you’re telling and provide context to your audience. When referring to another article or piece of research, please use proper citations or links to the source material.

Syndication policy: We reserve the right to use any and all contributed content, with credit to any authors, in its entirety or portions for promotional purposes, including in social media, other blogs, or newsletters. CSC may choose to cross-post to Medium, LinkedIn, or other blogging services.

Our Customer Success Festivals assemble CSMs and CS leaders from the world's most innovative organizations.

We meet in locations around the world with one goal in mind: to discuss how customer success strategies and initiatives can be developed, improved upon, and scaled to create extraordinary business value and prove return on investment.

If you have insights to share, we want to hear them.

Apply below to be considered for speaking at one of our Festivals, where you'll have the chance to address fellow enablement leaders and make an impact.

Apply here.

Our podcast has fast become essential listening for CSMs in our community!

We provide thought leaders with a platform to share not only their experiences but also their unique insights and perspectives on the big trends and developments from within the enablement space.

Want to feature on a podcast? Get in touch with us to let us know!

(Have a listen to the podcast if you want to check out an episode or two before featuring!)

More and more organizations are embracing customer success, and you could be there to support them on that journey.

If you want to market your products and gain exposure to thousands of companies looking for customer success solutions, our sponsorship packages are for you!

Become a sponsor for our:

• In-person events
• Articles
• Reports
• Podcasts
• Webinars
• Virtual events

Discover how you can collaborate with us here.

Our research reports put the spotlight on the latest developments in enablement. To continue our industry-leading research, we're always keen to hear from practitioners and experts who have something to share.

Have a look at the surveys we're currently running to find out how you can help shape the report’s findings.

What we need from you:

1. A headshot
2. A short 200-word bio
3. A quote

The reports we’re working on include:

• Customer Success Salary Survey 
• The State of Customer Success 

Get in touch here.

Our expert-led courses aren't created in isolation, which is why we need your help.

We seek support from real customer success professionals to ensure that our training programs deliver everything a participant needs to take the next step in their career.

Interested to know what you'll get in return for being a beta tester?

First and free access to accredited courses - for life.

What do we need from you first, though? Candid, thorough, and timely feedback.

To enquire about becoming a beta tester for CSC, please contact Sophie.

If you're interested in participating, get in touch with our team.

We've got a few regional meet-ups coming up and we can't wait to see you there!

Our customer success networking events in 2023 will be located in London, Bangalore, Chicago, and more! The best part? They're free.

And better yet, you can run your own meet-ups in your city and chat with your local peers. If you're interested in being a meet-up organizer, get in touch with our team.