AI for Customer Support Leaders Report 2026

Why customer value and human connection still win, even as AI agents reshape the customer journey. A practical framework for CS teams....

More than a third of customer success teams share no KPI with sales. Here's what that costs them....

How Cleo scaled support from 14 to 90 agents by cutting contact rate and gamifying agent performance with a points-per-hour system....

I was the first customer success hire at OpenAI, and stepping into that role back in September 2023 gave me a front-row seat to something interesting....

The first study into how customer support leaders are actually using AI in 2026 – not the hype, the reality....

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders. It&...

Stop leaving expansion revenue on the table. Learn how leading Customer Success teams spot expansion opportunities earlier, convert renewals into growth, and build repeatable systems that grow NRR....

A diagnostic to pinpoint exactly where your CS org sits between reactive and strategic, and what needs to change to move forward....

The conversation about burnout should start in a place executives understand: the business case. Burnout is measurable. It’s expensive. And it directly impacts revenue....

How LastPass is running CS at 7.5% of revenue with AI, recovering $1M this quarter in billing alone, without layoffs....

Your health score says green. Your customer is already gone. Here's how to build a CS data strategy that actually predicts churn before it happens....

Trustpilot's CCO on the CRM modernization mistakes, adoption lessons, and AI wins from a two-year unified CRM rollout....

How Pigment scaled support from zero to 1,000 tickets a month with a data-driven funnel built for self-service....

Most CS teams have a coverage model. Far fewer have the logic behind it figured out. Data from the State of Customer Success 2026 Report on why segmentation, capacity planning, and commercial ownership are where the real work is....

Learn how agentic AI is changing customer education with less repetitive training and faster time-to-value....