Customer Success Powerhour Bi-weekly virtual meetups

Nearly 35% of CS leaders say they don't feel valued by the C-suite. Every one of them will have had...

Scaling CS without scaling headcount? It's a systems problem. Here's how to build a CS operation that grows without burning out your team....

There’s one function that rarely comes up in that retention conversation, even though it sits at one of the most consequential moments in the entire SaaS customer relationship: professional services....

Marketing sells the destination. Customer success manages the gravity of the journey....

Catch up on all sessions from our first time Customer Success Summit Seattle, from the likes of Verizon, Vanta, Planview, Microsoft, SAP and Qualtrics....

A practical framework that helps support teams shift from reactive ticket handling to systematic issue prevention....

How customer loyalty becomes leverage and why most B2B growth strategies are getting this wrong, with insights from CDK Global....

Your metrics are green. Your customers are unhappy. James Fette from GitHub on why the experience gap exists and how to close it....

From field notes to customer notes. These are the transferable skills most CSMs overlook – and why your industry background is your biggest asset....

Customer success operations, otherwise known as CS Ops, is a new type of role we’re beginning to see crop up within customer success. Like any ordinary operations role, CS Ops functions within customer success to help it run smoothly....

The hard-won lessons from scaling AI across hundreds of millions of customer cases, and the five foundations you can't skip....

Volume tells you something happened. It can't tell you what to do about it until you know why. The same number can mean a critical bug or a fast-growing customer base....

We're building the 2026 AI for Customer Support Leaders Report – the first industry report to capture what's actually happening inside support teams as AI rewrites the playbook. But we need your help to create it....

A strategic framework that helps teams design AI-powered customer success agents before any implementation work begins....

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