Customer Success Salary Report 2024

In this Q&A, Jason Noble, VP Global Customer Success at Vinli Inc., has dished the dirt on how to measure, prove and grow the value of customer success. Don't miss out on hearing Jason's presentation at Customer Success Festival 2021....

Strong customer communication isn’t just nice to have – it’s a must for business success. Discover 14 ways to improve your customer communications....

Do your customers love your product or do they tolerate it? To answer that question, you may need to ask another question: How much work do you do to make your customers successful?...

A case study is a testimonial outlining your customers’ success with using your product, explaining how your product’s key features led to benefits for your customer such as productivity and through increases and time and cost savings....

It used to be you sold someone a product, handed them a wordy and confusing manual, and then walked away. You can’t do that anymore....

Today, I would like to talk about how marketers can get the data they need to gather social proof and understand how customers see the world. Enter: case studies. Let’s talk about what they are, and how you can utilize them to help your product marketing....

Our mission is to forge the future of customer success by providing an unrivalled practitioner-led forum for content and discussion....

I believe it's easier to get at what customer onboarding should be by identifying frankly, what it shouldn't be. The sophistication and comprehensiveness of each organization's onboarding motion exists somewhere on a spectrum....

In this article, I'm going to be talking about should CSMs own the revenue? I'm going to be sharing why and why not. This is a hotly debated topic so I'll be sharing points of view from both sides....

Customer and market research are fundamental in helping customer success teams gain an invaluable understanding of the customers they serve, their needs and challenges, while also gaining essential feedback to improve the product or service experience....

Feedback should be a vital component in your product marketing strategy and Customer Advisory Boards (CABs) are a great way to garner this insight....

In anticipation of our first Customer Marketing Summit, we're asking our speakers some key customer marketing questions so you can swot up....

Your job is to empower sales reps to engage with customers. Customer journey mapping allows you to see those touchpoints in a more meaningful context....

Let your customer success strategy be driven by customer need and new business strategy be driven by market conditions, says Hireology’s Debra Senra....

Customer Advisory Boards allow customers to give candid feedback on their experience with your company, and we spoke with Bree Bunzel, Head of Global Customer Marketing at Dropbox, who answered questions around building Customer Advisory Boards and customer feedback loops....