Ones to Watch in Customer Success 2025

Management debt: it's a prevalent, but an entirely avoidable, blight that affects every department in business. And we're afraid to say, this can hit customer success too....

We’re entering the final countdown of days until our third Customer Success Festival, and we’re pretty darn excited to have you all tune in. This is by no means a definitive list, but here are just 5 reasons why you should attend the Customer Success Festival 3.0....

You voted, we delivered. Raise a glass to the crème de la crème of the customer success industry, as we prepare to raise the curtain on the CS equivalent of the Oscars. From the best products to exemplary people and teams, we’re setting the standard for the best in the business....

We sat down with Michelle Wideman, Chief Customer Officer at Onna, ahead of her panel discussion on the importance of customer onboarding at CSC’s Customer Success Festival 3.0....

Learn more Enjoyed this video ? Why not check out some related reading 👇 How to drive increased product adoption | 6 strategiesEvery customer success professional...

Learn more Enjoyed this video ? Why not check out some related reading 👇 Who should own the revenue for existing customers?In this article,...

Learn more Enjoyed this video? Why not check out some related reading 👇 Scaling customer success: 3 challenges facing B2B CSM teamsWithin customer success,...

Learn more Enjoyed this video ? Why not check out some related reading 👇 The blueprint for building an elite customer success teamYour customer success...

Learn more Enjoyed this video ? Why not check out some related reading 👇 Your guide to driving revenue growth with customer successIn this article,...

Learn more Enjoyed this video ? Why not check out some related reading 👇 Offering customer success at scale with IntercomFor growing businesses, offering customer...

Learn more Enjoyed this video ? Why not check out some related reading 👇 The ultimate guide to customer success operations (CS Ops)Customer success...

In this article, I’ll share some of the tools I’m using to propel my role in customer success and better engage with customers in the wake of a new era post-Covid....

Many businesses that claim to be people-powered fall short of the mark. Why? Because their growth as a business doesn't align with the growth of their team. Instead of investing in their current team, they bring in outside talent to drive business growth....

Learn more Enjoyed this video ? Why not check out some related reading 👇 Customer success toolbox: what’s in it?In this article, I’...

Product demonstrations, AKA product demos, are live demonstrations of how your product works... so show, don’t just tell! Product demos are one of the best opportunities you have as a Customer Success Manager to showcase your product’s capabilities. Here are a few ways you can make the most of it....