Customer Success Salary Report 2024

Platforms like Spotify, LinkedIn, or DropBox all offer a free version of their service with the option to upgrade to the premium model to unlock better features designed to make your user experience as valuable and smooth as possible....

Customer success is finally getting its seat at the big table with other C-level executives, with the role of the Chief Customer Officer (CCO) establishing itself in the SaaS industry. But why is it so important for customer success to sit pretty at the top table? Let's get stuck in....

Swati Chopra is the Director of Customer Success at McAfee, and gave a presentation called, The Pillars of Customer Success Strategy. We caught up with Swati to discuss her talk, her views on customer success strategies and the key steps to overcoming customer retention issues....

I’ve created a comprehensive yet simple approach that you can use to avoid many of the mistakes that I made and double down on the best strategies that the customer success community has implemented. For this reason, I’ve documented what I’m calling 'the cycle of customer success'....

Customer success is preoccupied with nurturing its current customers, rather than seeking out new customers. While being distinct with different objectives, there is an intersection between customer success, marketing and sales: they’re all customer-centric fields....

At some point over these next few weeks or months, you WILL hear something like this on a virtual meeting or conference call with your customers. These statements are not a bad thing, and I believe it can be useful for the relationship-building part of our industry… let me explain....

Kalyn Lewis, Head of Customer Success at Visme took the time to answer our community’s customer success questions after her presentation 'How customer success can feed into product development’ at our sister community's festival: Future of SaaS festival....

For whatever reason, customers can be lost to churn. It’s a situation all businesses will find themselves in. The trick? Have a strong customer success strategy in place....

Customer lifetime value is a metric or index that quantifies the amount of money a customer is expected to spend while doing business with an organization and has become very useful for defining success....

SaaS is all about keeping your users happy and making sure they achieve their goals. But the path to customer success isn’t easy—it’s fraught with hurdles and blockades....

The more you ask yourself, “what makes a great Customer Success Manager?”, the more you realize that they share the exact qualities sought after in a great CEO! We examine how CSMs, by definition, are the best communicators, are proactive and strategically-minded....

It can seem daunting to invest in a new department – particularly if your business is small, or perhaps you're just starting out. To help combat these challenges, we spoke to Dan Farley, VP Customer Success at Seenit, who gives his account of how to build customer success with a modest budget....

Francesca-Elizabeth Havemann-Salisbury answered our community's questions on how to implement a cross-departmental customer success strategy across your whole business....

Rebecca Fenlon is the Head of Customer Success at Cognassist, and has taken time to answer some of our community's questions ahead of her presentation 'The Importance of CS: How Successful Customers Drive Successful Companies' at Customer Success Festival....

The trick to any successful relationship is ongoing, clear communication. In fact, it's paramount. And this is no different to the relationships you have with customers....