My name is Isabel Ruiz and I'm a Senior Customer Success Manager at Pluralsight based in Northern Ireland. I joined over two years ago and I can say time flies when you're having fun.

My SaaS journey started eight years ago in sales operations first, moving to renewals and I have worked for other great companies such as Intercom and Tableau.

If you're just starting your CSM journey, there are great resources and support out there and I'm not talking about just certifications, books, podcasts, rooms in Clubhouse, but also the opportunity to network is invaluable.

This article is not a paid promotion.

I'll be sharing my experience with a few apps available in the market right now. I know there are plenty of alternatives out there so see what works for you, and what's applicable at the end of the day.

In this article, I’ll share some of the tools I’m using to propel my role in customer success and better engage with customers in the wake of a new era post-covid. I’ll discuss how email isn’t dead, but how as a CS team you can more effectively communicate in the digital space and how personalization continues to be key.