Customer Success Salary Report 2024

In a world where so many sales teams are remote-first, enablement can be tough. Here, Katie Van Hoomissen explores how to maximize your enablement efforts in remote settings....

Explore a comprehensive guide tailored for senior leaders, offering insights into recognizing and combating burnout. This article delves into the nature of burnout, its symptoms and causes, risk factors, and strategies for prevention and mitigation....

Is your data not engaging your team or shareholders? Look no further than the power of effective data visualizations....

Learn how to prioritize customer satisfaction by building your business' work culture positively and empowering your employees....

The technology investment landscape is changing. There’s a shift from an intense growth-focused climate, marked by a fear of missing out, to the current state of heightened scrutiny and accountability, FOMU – fear of messing up....

Back in May 2023, we flew into Las Vegas and tore up every rule in the customer success book. To give you just a taste of what you missed, we've picked out a few highlights from four of the incredible sessions....

Learn from a CMO why diversity is important in a business and how to do it effectively for the benefit of your customers, fellow employees, and society as a whole....

Want to know how much money Customer Success Managers are paid? Thinking about changing roles? If so, our Salary report reveals all....

Customer retention can be a complex area of study when it comes to putting it into practice. This eBook will highlight the five pillars that’ll keep your retention rates low… and your customers coming back for more!...

Pre-written email templates designed to help sales and customer success teams re-engage with leads or prospects who have gone silent....

No matter what industry you’re in, your company’s success is tied to each client’s success. If your products and services truly meet your clients’ needs and exceed their expectations, you can build an outstanding reputation among your competitors....

Unlock the secrets to boosting customer lifetime value (CLV) and discover proven strategies for skyrocketing retention, renewals, and expansion rates, and gain valuable insights on optimizing the customer journey....

Value encompasses the monetary, material, or assessed worth of an asset, good, or service, while also being intricately linked to an array of concepts like stakeholder value and market value. It's one of those terms in business where there's no way of escaping it....

A structured guide designed to help businesses predict customer churn using machine learning techniques....

A tool designed to help you profile your customers’ pain points, goals, and decision-making processes....