Who should own revenue for existing customers? [VIDEO]

In this article, I’m going to be talking about should CSMs own the revenue? I’m going to be sharing why and why not. This is a hotly debated topic so I’ll be sharing points of view from both sides.

In this article, I’m going to be talking about customer success as a growth driver. I hope that what I share is going to be relevant to your daily lives and that it sparks some interesting discussions.

Kimberly Ayala , Director of Customer Success (North & South America) at Akeneo, shares insights on merging commercial roles with CS for business growth, detailing challenges, strategies, and rewards.