How to use AI to predict and personalize customer success [Video]

With the power of artificial intelligence (AI) harnessed to crunch data on customer behavior, sentiment, and needs, businesses can craft tailored, value-driven interactions that captivate and engage customers like never before.

At the Customer Success Festival London, we spoke to Danielle Lloyd, Head of Customer Success at TryHackMe, about retaining that human-first element whilst using AI technologies with your customers.

You don’t have to look far in science fiction, be it in books, TV, or film, to find dystopian depictions of artificial intelligence, commonly abbreviated as AI.