Thursday, April 16 at 6pm GMT

Online

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders.

It's a unique opportunity to watch the most sought-after customer success content – ordinarily reserved for CSC Pro members. Each stream delves deep into a key customer success topic, industry trend, or case study. Simply sign up to watch any of our upcoming live sessions. 

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✅ Develop your understanding of key topics and trends
🗣 Hear from experienced customer success leaders
👨‍💻 Enjoy regular in-depth sessions

Date: April, 2025
Time: 6:00pm GMT
Location: Online

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In this keynote, Jaime Moquin will share how she has developed a customer health tracking playbook that differs from the basic 'red, yellow, green' categorization, and why you should be tearing up this dated, insufficient metric too.

Key Takeaways:

  • Why the 'Red, Yellow, Green' Model Falls Short – Understand its limitations and why it no longer serves modern customer success teams.
  • A New Approach to Customer Health Tracking – Learn how Jaime Moquin’s playbook provides a more accurate and actionable framework.
  • Early Warning Signs & Proactive Strategies – Discover how to identify risks and opportunities before they escalate.
  • Real-World Applications – Get practical insights on implementing this new method to improve customer retention and satisfaction.

Meet the speaker:

Jaime Moquin, Senior Vive President, Customer Success at Element451

Leader in tech and education, bridging data-driven innovation with human connection. With over 20 years of experience, I'm passionate about empowering teams, creating scalable solutions, and mentoring future leaders to drive transformative growth.

As a collaborative leader, I find true fulfillment in celebrating the achievements of my teams and watching them reach new heights. Nothing energizes me more than working cross-functionally to solve complex challenges and elevate the customer experience.

When I'm not scaling what's possible in the office, you can find me outdoors - guiding adventurers, embracing bold new challenges, and always seeking opportunities to learn and grow.