Team management AMA

Unlock the secrets of customer success leadership

Discover the wealth of knowledge shared by Elizabeth Blass in our Team Management AMA session. Elizabeth, one of the six distinguished leaders featured in our Customer Success Certified: Leadership program, brings over 15 years of global customer success leadership experience in various technology fields.

What should I do to ensure I get the foundation I need to be a great CSM and potential leader if I get an offer to join another startup?

In your experience, what are the top three leadership behaviors that are crucial for managing a successful customer success team?

How do you approach setting goals and motivating your team to achieve them, especially in a fast-paced and dynamic business environment?

Looking back on your career, what is one piece of advice you wish you had received early on about managing teams?

How important is data-driven decision making in team management, and what are some best practices you follow to leverage data effectively?

Can you share an example of a challenging team dynamic you’ve faced and how you resolved it?

What do you see as the future trends in managing customer success teams, and how should leaders prepare for them?

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