Videos

Learn more Enjoyed this video? Why not check out some related reading 👇 Converting customers into advocatesIn this insightful dialogue, our panelists delve into...

In this episode of CS Connect, Microsoft’s Customer Success Strategist, Vish Walia, digs into the magnetic topic of leadership in customer success. He’s joined by leadership expert and CS enthusiast, Nils Vinje....

Learn more Enjoyed this video ? Why not check out some related reading 👇 Your complete guide to customer onboardingOnboarding greets us in new jobs,...

In this episode of CS Connect, our host and Microsoft’s own Customer Success Strategist, Vish Walia, is joined by Swati Chopra, Senior Director of Customer Success & Support at DocuSign....

In this episode of CS Connect, our resident host Vish Walia is joined by Brian Nicholls, VP of Customer Success at UserIQ, where they have an intriguing conversation about how companies can scale the onboarding process with the right mix of technology and a human element....

In this week’s episode of CS Connect, our resident host Vish is joined by the one and only – the legend that is – Michelle Wideman. As Chief Customer Officer at data integration platform Onna, Michelle is part of the burgeoning number of CS leaders currently repping customer success in the C-Suite....

“What the customer success world needs are more mentors and coaches, and a lot fewer superstars and lone wolves who’re only out there to make a name for themselves,” Josh Zamora decidedly remarks, his words bearing a welcoming whiff of revolución....

In this episode of CS Connect, Vish and Monica discuss the unique challenges that customer success faces within the customer relationship management (CRM) space and implementing customers' business outcomes....

Learn more Enjoyed this video ? Why not check out some related reading 👇 How to drive increased product adoption | 6 strategiesEvery customer success professional...

Learn more Enjoyed this video ? Why not check out some related reading 👇 Who should own the revenue for existing customers?In this article,...

Learn more Enjoyed this video? Why not check out some related reading 👇 Scaling customer success: 3 challenges facing B2B CSM teamsWithin customer success,...

Learn more Enjoyed this video ? Why not check out some related reading 👇 Your guide to driving revenue growth with customer successIn this article,...

Learn more Enjoyed this video ? Why not check out some related reading 👇 The blueprint for building an elite customer success teamYour customer success...

Learn more Enjoyed this video ? Why not check out some related reading 👇 Offering customer success at scale with IntercomFor growing businesses, offering customer...

Learn more Enjoyed this video ? Why not check out some related reading 👇 The ultimate guide to customer success operations (CS Ops)Customer success...