Videos

We return to Parul Bhandari, ex-Director of Customer Success at Nauto, as she develops on her insights and strategies for harnessing AI in customer success to talk about the risks and rewards of this practice....

To kick off the series, our host Vish Walia, Customer Success Manager at Microsoft, is joined by Rav Dhaliwal, Investor, Venture & Limited Partner at Crane Venture Partners. In this episode, Vish and Rav discuss how to drive continuous sales by integrating sales and CS operations....

In this episode, we're joined by Jenelle Friday, VP of Customer Success at Forecastable, about emotional intelligence (EQ) and its importance in customer success. We discuss the four pillars of emotional intelligence: self-awareness, self-management, social awareness, and relationship management....

At the Customer Success Festival London, we caught up with Franca-Sofia Fehrenbach, Head of Customer Success at PlanRadar, for an in-depth chat on turning customer love into cold hard cash. We dive into how sales, marketing, and success need to be joined at the hip to truly drive account expansion....

At the Customer Success Festival London, we spoke to Danielle Lloyd, Head of Customer Success at TryHackMe, about retaining that human-first element whilst using AI technologies with your customers....

CSMs vs Account Managers: Not just a rebrand. Customer Success Managers aren't just Account Managers in SaaS clothing. These roles are distinct, each with unique responsibilities and impacts on business growth....

At the Customer Success Festival London, we spoke to Natalie Fraser, Director of Customer Success at Litera, about getting sales and customer success aligned on customer value....

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