Members-only CS strategy The State of Customer Success 2022 After months of research, the State of Customer Success is back... with a vengeance. Bigger and better than ever, our latest report is the ultimate assessment of the customer success landscape featuring the insights of the industry's titans....
Members-only CS careers Customer Success Salary Survey 2022 Report It’s time to put down your copy of the Wall Street Journal and make way for a new financial publication to pore over during your coffee break. Why? The 2022 Customer Success Salary Survey is available to download right now....
Members-only Reports The State of Customer Success 2022 survey The State of Customer Success Report is back for its second year and is set to illustrate the current landscape of the customer success function....
Members-only Reports Let's rewind back to the State of Customer Success Report 2021 The State of Customer Success Report 2022 is coming soon! In 2021, we launched our inaugural State of Customer Success Report and it went down an absolute treat....
Members-only Tools Customer Success Tools of Choice 2022 We asked you for the tools that make you tick, and you answered. We wanted this report to be shaped by the customer success community, for the customer success community....
Members-only Reports Customer Success Salary Survey 2022 We want to hone in on the specific economic mechanisms that keep the CS wheels turning. Our upcoming report, the Customer Success Salary Survey 2022, will be a first-rate investigation and analysis into the behind-the-scenes action....
Members-only Reports Tools of Choice 2022 survey Sick of searching banally through Google SERPs for the best onboarding software to invest in for a startup? Perhaps you’re after the best tool to collate customer feedback. Or maybe you're literally building a customer success tech stack from scratch and need to know where to start? 🤷♀️...
Members-only Customer retention The State of Customer Retention Report Retaining customers is much cheaper than acquiring new ones and goes a long way in building meaningful customer relationships that pay off in ways that benefit your brand, reputation, and bottom line....
Members-only Reports The Ones to Watch in 2022 As we bid adieu to 2021, we’re looking forward to the customer success developments that 2022 brings. We’ve been beavering away this winter to present you with our report of the Ones to Watch in 2022, celebrating and interviewing the stellar talent in the customer success community....
Members-only CS strategy The State of Customer Success 2021 The time has come and your patience can finally be rewarded. Without further ado, here it is: the State of Customer Success 2021....
Members-only Reports Customer Success: Ones to Watch in 2022 nominations Customer success enthusiasts, we need your help! We're compiling a report celebrating the top talent in CS, the stellar talent we should keep a watchful eye on in 2022. So, who do you think deserves a shoutout?...
