Podcasts

Customer onboarding is an essential step in customer success, and it's a process that needs to be addressed properly. In the first-ever episode of CS School, host Grace Gupta is joined by accomplished onboarding specialist, Brittany Yandura....

Customer success forms a fundamental part of any organization - after all, when your customer isn’t happy, you’re leaving yourself susceptible to increased customer churn rates. So, how can you establish a customer success team that’ll ensure your customer retention rates remain sky-high?...