Podcasts

Aspiring toward customer-led growth doesn’t have to be a pipe dream. You can start applying customer-led strategies right now. But how? In this episode of CS School, customer success leader, Dutta Satadip, joins us on the podcast to discuss how Customer Success Managers can be customer-centric....

Along with moving house, job applications have got to be up there in some of the most stressful processes you’ll undertake in life. Rather than go into the whole saga unprepared, why not find out how you should be going about the odyssey of interview prep?...

There’s a lot of noise out there (we’re looking at you, LinkedIn… 👀) about “leveling up” and “climbing that career ladder.” But how do you actually do that? How can you genuinely start making a difference and put into practice some game-changing skills to advance your career?...

What happens when your customer's subscription comes to an end? You want to continue that amazing relationship with the customer. This led us to ask, “How should you navigate the renewal process?”...

When you’re wanting to scale your customer success function, it can be a nightmare knowing where to focus your attention. Am I mapping the customer journey properly? Do I have enough resources to successfully meet my clients’ needs? My clients are becoming more complex – how do I best serve them?...

Value encompasses the monetary, material, or assessed worth of an asset, good, or service, while also being intricately linked to an array of concepts like stakeholder value and market value. It's one of those terms in business where there's no way of escaping it....

There’s a lot of ambiguity around the customer health score metric, namely when should you implement it in your business. Here to dispel any misconceptions about the customer health score is Patti Zack, Chief Customer Officer at FiscalNote, who's joined us on the CS School podcast....

Let's face it: the wonderful world of B2B is filled with a lot of technical terms, and the customer success field isn't immune. Even though words like "empathy" and "accessibility" appear simple, everything isn’t quite what it seems. It’s time for a second look....

Can outcomes-based thinking really revolutionize your customer success strategy? “Outcomes” hasn't quite become a buzzword, but it certainly is thrown around a lot in the customer success community....

In this episode of CS School, we sat down with Melanie Moshi, Customer Success Manager at Gatekeeper, to discuss the key elements of creating a well-oiled customer success plan....

In this episode, Richard shares his wealth of experience in developing winning strategies, building and motivating top-notch teams, and nurturing customer relationships that lead to business growth....

Most companies face challenges when sculpting out a customer success function – let alone startups. So where should you start?...

For the most part, customer success tends to operate within tech companies that offer a subscription service, and for the most part, our audience will be familiar with B2B companies....

For any Customer Success Manager, your customer's data is a treasure trove of behavioral insights. When implemented effectively, data can spearhead your CS function and set you up with the tools to proactively engage with your customer base....

Transferrable skills have become a bit of a recruitment buzzword, but we promise it's for a good reason. Customer success is a multi-disciplinary field that requires a variety of skill sets....