Membership content

Unlock the secrets to boosting customer lifetime value (CLV) and discover proven strategies for skyrocketing retention, renewals, and expansion rates, and gain valuable insights on optimizing the customer journey....

The world of customer success has undergone significant transformations in recent years, driven by the rise of digital-first approaches and the ever-changing economic landscape....

In this article, I’m going to provide: a brief introduction and explain why I’m the right person to talk about this subject; some context about Indeed and the challenges we face in delivering value to our complex customers; four key insights you can take back to your own companies....

Customer value has got to be pivotal to everything that we do. We all know that, but when things become more challenging, we can lose sight of it. It’s easy to hunker down and start thinking about the looming competition, becoming hyper-focused on simply staying afloat....

In this article, I'm going to explore the importance of onboarding and its benefits, and why it’s important we spend time making sure that we've got a great onboarding process....

Looking to maximize the value of your customer success team’s work and make sure the whole organization knows about it? Look no further!...

Hi there! My name is Dominic Constandi, and I'm Vice President of Customer Experience at Zoominfo. I'm excited to share a look at how to balance stats with personal knowledge across various levels of scale....

Does your company, and its executives, still treat customer success as a cost center? Do you feel like you're at the head of the table, or still in the corner of the room?...

In this insightful dialogue, our panelists delve into the all-important topic of how to convert customers into powerful brand advocates. Advocacy is defined and debated, with an emphasis on the significance of internal advocates, who can drive product adoption and proficiency within an organization....

It’s an all-too-common complaint among customer success leaders that while they’re trying desperately to drive retention, their sales counterparts have a single-minded focus on short-term wins. If that sounds familiar, fear not!...

I’m going to share with you the importance of storytelling and how it can impact your day-to-day, especially within the customer success org....

You can only improve what you measure. I’ve been thinking about this a lot lately, and it’s especially relevant in light of all the industry trends we’ve seen over the last few years....

In this article, Mike Lee, Director of Customer Success at PublicInput, and Swati Chopra, Snr. Director of Customer Success, Support & Strategy at DocuSign, talk about why you need to optimize your onboarding process....

If I were to ask 1,000 customer success professionals the meaning of value realization for their customers, how many different answers do you think I would get? 10? 100? 1,000?...

I’m going to talk you through some methodologies and best practices to help you make sales skills part of the customer success toolkit....