Membership content

Empowering your CS team is the key to reclaiming your sanity. In this article, discover strategies and practical steps for implementing effective knowledge transfer methodologies to transform your CS operations....

Customer success is continuously evolving, and our roles are changing all the time. In this article, discover the fundamentals of change management and how you can enable change in your company....

Building a world-class customer success team is crucial for driving measurable customer results and fostering long-term business growth. In this article, discover strategies and practical steps for creating and nurturing a high-performance customer success team....

Resa Gooding from Hubspot takes us through customer retention strategies to help you achieve both acquisition and retention success....

Finding and defining your purpose in a professional role can be challenging and rewarding. Kelly Paterson, Director of Account Management at Workable, shares the strategies and outcomes of a four-week program designed to help her team discover and embrace their purpose....

Fostering seamless collaboration between customer success and sales teams involves transforming traditional boundaries into synergistic partnerships. In this article, we’ll share the practical strategies and insights to significantly improve CS and sales alignment....

As organizations expand globally, there's a tendency to implement a uniform strategy across diverse markets. But this “copy and paste” approach encounters significant obstacles. In this article, discover strategies for shaping effective global customer success frameworks....

Customer success is being redefined within organizations globally. This transformation requires a shift in mindset, from reactive support to proactive success management. In this article, unlock the full potential of customer success....

When it comes to cross-functional collaboration, the journey from recognizing adversarial tensions to fostering a culture of advocacy is both challenging and rewarding. In this article, we share strategies for driving cross-functional alignment....

In this article, Adam Warner shares insights and strategies that have guided inDrive in creating a platform that not only meets but anticipates the needs and preferences of users, setting a new standard for customer service....

In this article, I'm going to be talking about customer success as a growth driver. I hope that what I share is going to be relevant to your daily lives and that it sparks some interesting discussions....

The tech landscape is advancing... fast. And dealing with the aftermath of a global pandemic? That's a lot to deal with. Navigating the complexities of employee engagement and leadership presents a unique set of challenges and opportunities....

Managing customer experience is an integral part of maintaining and enhancing brand reputation. This article looks at reputation management....

Chad Horenfeldt, VP of Customer Experience, takes us through how to transition CSMs into strategic roles and build long-term customer relationships....

Kimberly Ayala , Director of Customer Success (North & South America) at Akeneo, shares insights on merging commercial roles with CS for business growth, detailing challenges, strategies, and rewards....