eBooks

Is AI a bit of a mystery to you? Something you’ve seen hyped a lot about on LinkedIn, but you're not too sure how it affects your customer success role. If this is the case, you’re in the right place....

Your customers and your business won’t be successful if you’re not incorporating metrics into your customer success strategy. There’s no point in customer success if you’re not being analytical and backing up your efforts with data gathered by metrics. Metrics matter, period....

Customer retention can be a complex area of study when it comes to putting it into practice. This eBook will highlight the five pillars that’ll keep your retention rates low… and your customers coming back for more!...

All aboard! Revealing industry best practices with the insights of CS leaders, in partnership with GUIDEcx, this playbook will show you exactly how to position your customer interactions during this crucial stage in the customer journey....