Members-only Customer support Why customer support is vital for SaaS How do companies survive the risks of churn while maintaining pricing equilibrium to stay afloat in the market? Well, it all comes down to customer support, customer success, and their roles in fostering customer satisfaction....
Members-only Customer support Customer Experience & Support Summit | San Francisco 2024 Catch up on sessions all things CX and support from the likes of Siemens, PAR Technology, DevRev and more....
Members-only Customer support Customer Experience & Support Summit | San Francisco 2024 Catch up on sessions all things CX and support from the likes of Siemens, PAR Technology, DevRev and more....
Members-only CS strategy The complete guide to customer support, customer success and product development “Just input the API key into the POST API field, delete all of the HTML lines above it, and hit refresh,” the support agent said. “Excuse me, W H A T?” I hollered into the phone. Doesn’t that sound like every customer service call EVER?...
Members-only Customer support Why customer success depends on support tickets To create a seamless experience, it is crucial to integrate customer success with tech support through a unified ticketing system. This integration ensures that support issues feed into long-term customer profiles, improving ongoing service and customer satisfaction....
