Customer retention

[Topic] (templates-and-frameworks) <Focus> Retaining customers is the bedrock of customer success. In this content hub, you'll be privy to tried and tested customer retention tips from some of the world's best-known brands.

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10 ways to prevent high customer attrition rates

Customer attrition needn’t haunt you when you go to bed in the evening. There are no end of ways to keep rates low and keep your customer base intact....

5 ways to build a strong relationship with your customers

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Customer retention

5 ways to build a strong relationship with your customers

There are several strategies for retaining customers (many of which we’ve written about) that can help transform your bottom line, but today we’re going to focus solely on the importance of building lasting relationships with your customers....

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Customer retention

How to retain more customers

It doesn’t matter if you’re a B2B consultancy with a handful of major clients or a FMCG brand with millions- if you can’t get people coming back for more then you won’t be around for long. This in depth guide shows you how to do just that....

10 Steps to follow when a customer cancels a contract

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Customer retention

10 Steps to follow when a customer cancels a contract

What should you do when a customer cancels? Accept it, or try to win-them back? This guide has 10 tactics for getting your subscriber back....