Members-only Community Why communities are non-negotiable for digital customer success Communities enable customers to interact, share knowledge, and find solutions without needing one-to-one interactions with CSMs....
Members-only Community Customer vs. community engagement: Know the difference Not all forms of engagement are created equal. Understanding the distinctions between customer engagement and community engagement is crucial....
Members-only Podcasts Scaling customer success with community | Wes Gibson, Catalyst Businesses can harness the power of community to scale operations, including your customer success function. Catalyst’s very own Scale CSM, Wes Gibson, talks us through the significance of communities in relation to customer success scale programs....
Members-only Community How community marketing and customer success teams can work together When you think about the goals of community marketing and customer success teams, it can be difficult to pick apart exactly how they differ. After all, they’re both trying to make the customer as happy as possible, right?...
