Members-only Community Why communities are non-negotiable for digital customer success Communities enable customers to interact, share knowledge, and find solutions without needing one-to-one interactions with CSMs....
Members-only Community Customer vs. community engagement: Know the difference Not all forms of engagement are created equal. Understanding the distinctions between customer engagement and community engagement is crucial....
Members-only Membership content Redefining customer success: The digital shift to automation and community In a world increasingly steered by digital momentum, understanding customer success through a digital lens is both a necessity and an opportunity. While automation and AI are rapidly reshaping the landscape, they only form part of the story....
Members-only Community How community marketing and customer success teams can work together When you think about the goals of community marketing and customer success teams, it can be difficult to pick apart exactly how they differ. After all, they’re both trying to make the customer as happy as possible, right?...
