How systems and data play a pivotal role in CS Operations
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CS Ops: Turning data into smarter customer success decisions
The phrase “data is the new oil” becomes truer every day. Data is the lubricant that greases the wheels of the fourth industrial revolution we’re living through. In short, your company will be creating a hell of a lot of data points - if they’re not already.
David CollardThe ultimate guide to customer success operations (CS Ops)
Customer success operations, otherwise known as CS Ops, is a new type of role we’re beginning to see crop up within customer success. Like any ordinary operations role, CS Ops functions within customer success to help it run smoothly.
Grace GuptaConnecting the dots: How CS Ops drives company-wide alignment
Aligning business-wide initiatives and driving frictionless renewals are key goals for any customer success leader in a business that follows a recurring revenue model. In this article, we’ll explore how to leverage customer success operations (CS Ops) to achieve organization-wide alignment.
Roger Mendez
