Scaling early-stage CS departments: A repeatable methodology [VIDEO]

If you want to build a business that gives your customers exactly what they want, you need to make customer success a priority.

When it comes to discussing customer success (CS), especially in the realm of SaaS, the concepts of “high touch” and “scale” rarely coincide in the same sentence. Until now. A conversation around these two seemingly distinct topics is desperately needed.

Building out a world-class customer success team can be tricky. How do you know the number of people you need? At what point should you tackle customer success enablement? What key components should you focus on?