Why sales and customer success thrive better together
Looking for more on sales and CS?
Aligning sales and customer success with Natalie Fraser [Video]
At the Customer Success Festival London, we spoke to Natalie Fraser, Director of Customer Success at Litera, about getting sales and customer success aligned on customer value.
Grace GuptaAligning sales with post-sales to drive customer lifetime value
It’s an all-too-common complaint among customer success leaders that while they’re trying desperately to drive retention, their sales counterparts have a single-minded focus on short-term wins. If that sounds familiar, fear not!
Nieves CanadaEssential sales skills for customer success managers
I’m going to talk you through some methodologies and best practices to help you make sales skills part of the customer success toolkit.
Mark Higginson
