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Why sales and customer success thrive better together
Looking for more on sales and CS?
Aligning sales and customer success with Natalie Fraser [Video]
At the Customer Success Festival London, we spoke to Natalie Fraser, Director of Customer Success at Litera, about getting sales and customer success aligned on customer value.
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Aligning sales with post-sales to drive customer lifetime value
It’s an all-too-common complaint among customer success leaders that while they’re trying desperately to drive retention, their sales counterparts have a single-minded focus on short-term wins. If that sounds familiar, fear not!
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Essential sales skills for customer success managers
I’m going to talk you through some methodologies and best practices to help you make sales skills part of the customer success toolkit.
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