Why sales and customer success thrive better together
Looking for more on sales and CS?
Aligning sales with post-sales to drive customer lifetime value
It’s an all-too-common complaint among customer success leaders that while they’re trying desperately to drive retention, their sales counterparts have a single-minded focus on short-term wins. If that sounds familiar, fear not!
Nieves Canada
Sales to customer success handover template
An email protocol template between sales and customer success to ensure a smooth handover process.
Hannah Wesson
Customer success: Building cross-functional relationships
Connection is important – it stems from a desire to understand one another. Learning your colleagues’ goals, how they’re measured, and what’s most important to them is going to be key to getting what you want. And the same applies to you.
Kimberly Ayala
