Delivering positive customer ROI in a high-touch environment

In this article, I’m going to provide: a brief introduction and explain why I’m the right person to talk about this subject; some context about Indeed and the challenges we face in delivering value to our complex customers; four key insights you can take back to your own companies.

Building a world-class customer success team is crucial for driving measurable customer results and fostering long-term business growth. In this article, discover strategies and practical steps for creating and nurturing a high-performance customer success team.

As a CSM, figuring out the best way to interact with customers can be a challenge. You don’t want to bombard them with emails or product updates, nor do you want to leave them in the lurch. This is where high-touch and low-touch engagement models come into play.