Nothing excites us more than celebrating exceptional customer success professionals. This passion fuels everything we do! We’re proud to announce the winners of the 2024 Customer Success Awards!...

ROI isn't just about money – it's a way of saying, "Hey, look how awesome this is for you!" It tells a story of how your product delivers measurable results, improves processes, and brings value to both businesses and customers....

A self-evaluation framework designed to help Customer Success teams analyze their current position within the business and align with strategic goals....

Interested in a career in customer success? You should be. Customer success is quickly becoming one of the top career paths around the world.  In 2024, before you consider tax and without including bonuses and stock, the global median baseline salary for a CSM is $75,000....

I’m sick of the conversation around churn: talking about customer success interchangeably with “preventing” churn. The more we talk about “stopping” churn or “stamping it out,” the more we reduce the CS function to a reactive, digitized, firefighting service – and it’s not that....

Jyo Shukla's mindset for customer success she has cultivated over the years is based on two core elements: The basic need for social interactions, and the growth model your company follows....