The impact of AI on customer success
Learn more about AI?
Will AI kill customer support as we know it?
Regardless of industry vertical, it’s the question on everyone’s mind: Will my job still be here in 20 years, or will it be replaced by AI? The long and short of it is no, AI won’t wipe out customer support managers and customer service agents.
Grace Gupta
Use AI to predict and personalize customer success [Video]
Vish Walia at Microsoft, is joined by Mary Poppen, CCO at Glint (LinkedIn). Vish and Mary discuss how to CS professionals can use AI to predict and personalize customer strategies in customer success.
Eve Chatfield
CS + AI = ? Artificial intelligence in customer success
You don’t have to look far in science fiction, be it in books, TV, or film, to find dystopian depictions of artificial intelligence, commonly abbreviated as AI.
Grace Gupta
