Data & metrics AMA

Unlock the secrets of customer success leadership

Discover the wealth of knowledge shared by Alena Rossini in our Data & Metrics AMA session. Alena, one of the six distinguished leaders featured in our Customer Success Certified: Leadership program, brings over 20 years of unparalleled experience in driving data-led customer strategies and performance measurement.

How do you link your CSM performance to customer ROI and why would you do that?

How do you measure relationship strength?

How early do you start your renewal process?

How would you go about creating a North star metric and apply it to the customer success team?

What are the go to KPIs that you use and what would you recommend for other customer success leaders?

What metrics are you looking at?

What tips could you share on building a proactive CSS function by using data?

Which metrics are included in your customer health score?

Sign up to Customer Success Certified: Leadership for more insights like these.