Your customers and your business won’t be successful if you’re not incorporating metrics into your customer success strategy. Metrics matter, period. 

This eBook covers everything from onboarding metrics and deciding upon your KPIs, to the core pillars of customer success and every CSM’s ride-or-die metrics: the customer health score, churn, and NPS.

There’s no point in customer success if you’re not being analytical and backing up your efforts with data gathered by metrics.

The metrics you compile will direct and drive your decisions. Without them, you’re looking at a difficult road to understanding how your customers are doing. Let's do something about that.

Why should you download this eBook?

We know it can be a bit of a minefield getting to grips with your mammoth customer data set. We’re here to demystify the world of customer success metrics by stripping them back to basics and highlighting how you can best utilize them to make your customers more successful.

Our eBook is not just about theory; it's about practical application. By the end of this eBook, you'll be able to:

  • Understand why metrics are so vital to improving customer success.
  • Learn what metrics are important in customer success and how to implement them.
  • Feel confident to start implementing customer success metrics in your day-to-day work.
  • Demonstrate the value of customer success to your CEO with metrics-based KPIs.

This PDF is a one-stop-shop goldmine for anyone looking to learn more about metrics or to give themselves a refresh. 

Find out why you should be using customer success metrics in your strategies to better understand your customers’ behavior and best represent your customer success team’s wins to the C-suite.

Grab your free copy

What's inside?

This eBook is a treasure trove of insights and practical advice on how to measure and improve your customer success. Here's a sneak peek of what you'll find inside:

  • The three pillars of customer success
  • Core KPIs for customer success
  • Onboarding metrics
  • Customer health score
  • Net promoter score (NPS)

Take your customer success education to the next level

After you’ve finished reading about the metrics that make CSMs tick, you can continue developing your expertise with a specialist program dedicated to the intricacies of customer success metrics.

Become Customer Success Metrics Certified and unlock a whole new world of data-driven strategies that’ll truly make your business stand out from the crowd.

Learn and level up