You voted, we delivered.

Raise a glass to the crème de la crème of the customer success industry, as we prepare to raise the curtain on the CS equivalent of the Oscars. From the best products to exemplary people and teams, we’re setting the standard for the best in the business.

Thank you to everyone who took the time to nominate these fantastic people, tools and companies. 🙏

Now, the exciting part begins: get out your diaries, block out October 13 - 14 2021, and tune into the Customer Success Festival where we’ll be revealing the lucky winners from our shortlist.  🎉

But for now, let’s check out our cracking finalists.👇

CSC MVP of the Year

This award is reserved for a product marketer who is the epitome of going ‘above and beyond'.

They’re the full package when it comes to customer success, from their inspiring talks to their engaging posts on Slack – this person is the real MVP of customer success.

Let’s take a look at the finalists:  

  • Rupal Nishar, Netomi
  • Rav Dhaliwal, Crane Ventures
  • Swati Chopra, McAfee
  • Rebecca Nerad, E2Open

The winner will be announced Wednesday, October 13.

Customer Success Team of the Year

This category celebrates the customer success teams who consistently nail it when it comes to their relentless commitment to their customers, enviable results, and unwavering sense of teamwork.

Let’s take a look at the shortlist:

  • Braze
  • Mindbody
  • Kustomer
  • Iterable

The winner will be announced Wednesday, October 13.

Best Customer Success Tool

Some might say a ‘good workman never blames his tools’, yet, there’s a lot to be said for the technology that enables customer success.

This award is a shout-out to the best tech on the market, the tools you simply can’t live without in CS.

Here are the tools that have been earmarked as being a cut above the rest:

  • Catalyst
  • Braze
  • RecastSuccess
  • Kustomer

The winner will be announced Wednesday, October 13.

Most Innovative CS Breakthrough

Customer success is a new and evolving business function with ground-breaking new ideas changing the way we interact with customers. The Most Innovative CS Breakthrough Award recognizes the trailblazing teams behind customer success’ most influential eureka moments.

Here are the nominees:

  • DCI Team, Brandwatch
  • Catalyst
  • Braze
  • Iterable

The winner will be announced Thursday, October 14.

Rising CSM Talent

In our humble opinion, this is one of the most exciting categories out of the whole awards. The emerging, fresh talent within CS is something to shout from the rooftops, and this award celebrates the rising stars breaking into the customer success industry.

Let’s check out our three finalists:

  • Andrew Tsai, Enterprise Customer Success Manager, Braze
  • Grant Kaplan, Customer Success Manager, Braze
  • Marissa Lim, CSM, Braze

The winner will be announced Thursday, October 14.

Top Company to Work in CS For

This award is like the Best Picture category; it’s the one everyone’s vying for.

You all voted for the best company to work for in customer success and we were floored by the number of nominations for this award.

The victorious company is the complete package – it nurtures talent, is innovative, and promotes a sterling company culture.

Here are the awesome companies shortlisted.

  • Braze
  • Catalyst
  • Iterable
  • RecastSuccess

The winner will be announced Thursday, October 14.

What’s next?

Well, first of all, congratulations to each and every one of our finalists! 🎉

We’ll be announcing three winners a day at the Customer Success Festival, 13 - 14 October 2021.

Tune in to watch the results, and learn from the best in customer success with action-led presentations from companies like Microsoft, LinkedIn, Onna, Pluralsight, Amplitude, VMWare, Celonis, and ServiceNow.