Improving retention and monetization of existing customers can be very beneficial for organizations and can often have a greater impact on annual revenue than acquisitions.
However, most leaders focus their efforts on acquisitions, rather than focus attention on the already existing customer base.
That’s where creating a customer experience map to maximize revenue growth comes in.
Providing unrivalled resources to help our members is a big part of what we do, so why not take a look at your free template and see how you can create a unique customer experience.
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