Hiya 👋

Welcome to the third installment of CS Scoop – your one-stop shop for all the esteemed content we’ve produced for you in December.

This month we’ve been pretty busy working on our first-ever report filled to the brim with our predictions of 2022’s CS trailblazers – the Ones to Watch in 2022. This report features the rising stars and influencers whose impact can be felt across the CS community, and we’re convinced this list is going to be integral to customer success innovations over the next 12 months. 🎉

P.S. Keep your eyes peeled in January for the launch of our Tools of Choice report survey, we’ve got big things planned for 2022.

How to boost your customer retention with social media

Improving your customer retention rate is an efficient way to increase sales and overall profits. It costs 5x more to gain a new customer than to retain one, so it’s well worth building a solid relationship with your current customers.

Social media is one of the best channels to use to improve your retention. With over 3.6 billion people using social media globally.

Boost retention

Actionable advice for customer success mutual engagement plans

When you implement a clear, concise mutual engagement plan between you and your customer, it can have an impact on the the relationship going forward.


Working as a Manager of Customer Success at MongoDB, Bryant McCombs gives his insight into best practices for accountability, potential pushback, software recommendations, and much more.

Actionable Advice

From individual contributor to management: a Customer Success Manager’s transition

“What the customer success world needs are more mentors and coaches, and a lot fewer superstars and lone wolves who’re only out there to make a name for themselves,”

In this episode of CS Connect, Josh Zamora, Director of Customer Success Advocacy at ServiceNow discusses transitioning customer success from an IC (individual contributor) role, to a management role.

Challenge Yourself

New this month

Exclusive content

  • Piyush Chandra, Principal Product Manager at Amazon Web Services | Translating customer requests into product innovation
  • Bryant McCombs, Manager of Customer Success at MongoDB | Customer success-led mutual engagement plans
Membership content | Customer Success Collective
Learn first-hard from customer success leaders from companies like Typeform, LinkedIn, Intercom, HubSpot, and more, with exclusive, bi-weekly content updates.
Customer Success CollectivePiyush Chandra

New templates

Templates & frameworks | Customer Success Collective
From strategy checklists to churn rate cheat sheets, customer feedback master lists to onboarding frameworks, your template & framework hub’s home to it all.
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Become a member

Create and Contribute

Create & Contribute | Customer Success Collective
Want to pop your content in front of 1,000s of your incredible customer success peers? Start building your personal brand? Prime yourself as an industry authority? Even just do your good deed for the day by imparting your wisdom with others?
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Partner with us

Partner with us | Customer Success Collective
Want to put your product in front of 1,000s of uber enthusiastic customer success folks all over the world? Who wouldn’t. Come on in to check out your options.
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