Bulletproof your CS leadership style
Want to learn more about CS leadership?
Leadership and strategy in customer success eBook
Looking to excel as a leader in customer success but not quite sure how to go about it? This eBook is your trusted guide to mastering essential leadership behaviours and creating a thriving, customer-centric team culture.
Customer Success Collective
A leadership framework to create a culture of high-performance
Figuring out what it takes to turn a good team into a jaw-droppingly great one isn’t as easy as you’d think. I’ve spent the last 12 months diving deep into the world of high-performance cultures. What I discovered was both enlightening and frustrating.
Dan Farley
Leadership tactics to move you up the career ladder
Climbing the career ladder from CSM to CCO is more competitive than ever. In this article, discover tactics to rise through the ranks, from mastering revenue management to building relationships that open doors for future opportunities.
BJ Shannon
