Wednesday, March 26 at 6pm GMT
Online
CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders.
It's a unique opportunity to watch the most sought-after customer success content – ordinarily reserved for CSC Pro members. Each stream delves deep into a key customer success topic, industry trend, or case study. Simply sign up to watch any of our upcoming live sessions.
🎥 Access exclusive talks and presentations
✅ Develop your understanding of key topics and trends
🗣 Hear from experienced customer success leaders
👨💻 Enjoy regular in-depth sessions
Date: March 26, 2025
Time: 6:00pm GMT
Location: Online
Building a Customer Success team from the ground up is no easy feat — especially in a fast-paced startup environment with limited resources.
While the goal is to deliver exceptional customer experiences, CS teams often face the challenge of serving a large customer base without the infrastructure or bandwidth to scale smoothly.
Join Katie Mineck keynote to hear first-hand experiences and practical insights on how to prioritize effectively, streamline processes, and ensure customer satisfaction from day one.
You’ll also gain proven strategies for overcoming common growing pains and driving sustainable success as your CS team scales.
Why attend?
- Lay strong foundations: Learn how to set up scalable processes that deliver value from day one.
- Prioritize like a pro: Discover how to focus your team’s efforts where they’ll make the biggest impact.
- Streamline and succeed: Get battle-tested strategies to overcome growing pains and drive long-term customer success.
Don’t just build a CS team — build one that thrives.
Meet the speaker:
Katie Mineck, VP, Customer Success, DigitalOwl
Katie Mineck is an experienced customer success leader with a strong background in driving growth and fostering customer relationships across various industries. She currently serves as the Vice President of Customer Success at DigitalOwl. Previously, Katie held senior roles at Nearmap, FourKites, and Eved, where she excelled in scaling global customer success teams and optimizing customer experiences. With a deep understanding of client service, she is dedicated to building lasting partnerships that deliver measurable impact.
