How to bridge relationship gaps with customer success

I’m Daniel Goldfeld. I’m based out of Tel Aviv, where Perimeter 81 is headquartered. I’ve been the Global Vice President of Customer Success at Perimeter 81 for the last two years or so.

Let the record state that being in a customer success role is not easy. You’re working with clients every day who vary in personalities, are from different organizational backgrounds, and are constantly coming to you for advice and best practices.

Building strong relationships with customers is difficult in SaaS. We explain the approach you need to lower churn rates and get higher customer retention.