Shane Ketterman

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Shane's a Customer Success Manager with a passion for tech, proactive practices, and success outcomes. He lives in Denver, Colorado and loves to travel, attend events, and never stop learning.

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CS strategy

Think outside of the box: Outcomes-based thinking and customer success

CS careers

What do tech layoffs mean for Customer Success Managers?

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.