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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success
Shalaka Verma

Shalaka Verma

Shalaka Verma is Director of Customer Success, Modern Work at Microsoft

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The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.
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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success