Renee Rooney

With over 10 years of experience in CS, sales, and AM, Renee has a deep understanding of customer needs, fostering long-term strategic relationships which drive retention, loyalty, and advocacy.

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Customer retention

Customer retention vs. acquisition: What's the best method?

The age-old debate of customer retention versus acquisition remains a pivotal discussion point for marketers, entrepreneurs, and executives. Both strategies are crucial for growth, but determining which should be prioritized can significantly impact a company's success....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.