Rebecca Fenlon

Rebecca Fenlon is the Head of Customer Success at Cognassist. With a background in EdTech and HRTech, she is passionate about building scalable functions and processes that deliver on customer needs.

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How to build a customer-centric culture

In this article, I'll be taking you through the importance of customer success: how successful customers drive successful companies. This is ultimately about how and why your customer success strategy is crucial in driving organizational success....

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.