Nancy Estrocio - Customer Success Collective

Members-only

How to make customer success your growth engine [VIDEO]

Learn more Enjoyed this video? Why not check out some related reading 👇 Your guide to driving revenue growth with customer successIn this article,...

How to use data to build trust with customers [VIDEO]

Members-only

Metrics & Data

How to use data to build trust with customers [VIDEO]

Learn more Enjoyed this video? Why not check out some related reading 👇 How to build lasting customer relationships | 6 strategiesLet the record state...

A foolproof guide to secure retention, renewals & expansion [VIDEO]

Members-only

Revenue generation

A foolproof guide to secure retention, renewals & expansion [VIDEO]

Learn more Enjoyed this video? Why not check out some related reading 👇 A step-by-step guide to expansionUnlock the secrets to boosting customer lifetime...

Scaling early-stage CS departments: A repeatable methodology [VIDEO]

Members-only

CS operations

Scaling early-stage CS departments: A repeatable methodology [VIDEO]

Learn more Enjoyed this video? Why not check out some related reading 👇 Your complete guide to customer successIf you want to build a...

Members-only

Churn

Boost renewals and prevent churn with AI [VIDEO]

Learn more Enjoyed this video? Why not check out some related reading 👇 AI and automation in customer successWhen applied correctly, automation, automation, and...

The relationship between AI and customer success [VIDEO]

Members-only

AI and automation

The relationship between AI and customer success [VIDEO]

Learn more Enjoyed this video? Why not check out some related reading 👇 CS + AI = ? Artificial intelligence in customer successYou don’t have to...

Understanding the critical customer success metrics [VIDEO]

Members-only

Metrics & Data

Understanding the critical customer success metrics [VIDEO]

Learn more Enjoyed this video? Why not check out some related reading 👇 How to utilize criticial customer success metricsYou can only improve what...

Finding harmony between customer success and product [VIDEO]

Members-only

Product adoption

Finding harmony between customer success and product [VIDEO]

Learn more Enjoyed this video ? Why not check out some related reading 👇 Finding harmony between customer success and productIn this article, I’ll...

How Microsoft drives customer lifetime value with outcome success [VIDEO]

Members-only

Customer value

How Microsoft drives customer lifetime value with outcome success [VIDEO]

Learn more Enjoyed this video ? Why not check out some related reading 👇 Driving customer lifetime value with outcome successCustomer lifetime value is a...

Low switching costs: maximizing customer ROI and retention[VIDEO]

Members-only

Customer retention

Low switching costs: maximizing customer ROI and retention[VIDEO]

Learn more Enjoyed this video ? Why not check out some related reading 👇 A step-by-step guide to expansionUnlock the secrets to boosting customer lifetime...

Measuring the impact of customer success[VIDEO]

Members-only

Metrics & Data

Measuring the impact of customer success[VIDEO]

Learn more Enjoyed this video? Why not check out some related reading 👇 Your guide to customer success metricsFiguring out how to navigate customer...

Why it's time for customer success to own revenue [VIDEO]

Members-only

Revenue generation

Why it's time for customer success to own revenue [VIDEO]

Learn more Enjoyed this video ? Why not check out some related reading 👇 Your guide to driving revenue growth with customer successIn this article,...

Driving top renewal rates and hitting CS expansion targets [VIDEO]

Members-only

Revenue generation

Driving top renewal rates and hitting CS expansion targets [VIDEO]

Learn more Enjoyed this video? Why not check out some related reading 👇 A step-by-step guide to expansionUnlock the secrets to boosting customer lifetime...

Members-only

Onboarding

Streamline your customer onboarding with flat file concierge [VIDEO]

Learn more Enjoyed this video ? Why not check out some related reading 👇 Your complete guide to customer onboardingOnboarding greets us in new jobs,...

Leveraging technology to balance scale & personalization [VIDEO]

Members-only

Tools

Leveraging technology to balance scale & personalization [VIDEO]

Learn more Enjoyed this video? Why not check out some related reading 👇 Leveraging technology to balance scale and personalizationThank you for choosing to...