Members-only Metrics & Data Strategies for customer engagement at scale Matt O'Boyle from Intercom shares his insights and strategies for measuring customer success at scale, monitoring forums, collaborating with product marketing and engaging with lower-tier customers....
Members-only CS strategy Offering customer success at scale For growing businesses, offering customer success at scale can pose a real challenge. At Intercom, we found ourselves in exactly this position and it started to cost us in terms of becoming outnumbered and dropping the ball with our customers....
