Members-only Membership content Empower your customer success team, reclaim your sanity Empowering your CS team is the key to reclaiming your sanity. In this article, discover strategies and practical steps for implementing effective knowledge transfer methodologies to transform your CS operations....
Members-only Leadership An ex-sales perspective on creating a customer success team I consider myself a reformed salesperson. That’s not to disparage sales, but I always wanted a little bit more, so after nine years in sales, I made the leap into customer success (CS). Since then, I’ve had incredible opportunities to build CS teams from the ground up....
Members-only Revenue generation Key sales skills for customer success managers I’m going to talk you through some methodologies and best practices to help you make sales skills part of the customer success toolkit....
